Faq

We understand that at such a difficult time, you need immediate answers to your concerns.  We hope the following will assist, however, please contact us if you require any further information.

Where will my pet be cremated?

Your pet will be cremated at our RSPCA QLD Facilities located at 139 Wacol Station Road, Wacol.

Where do the profits go?

All proceeds of this initiative are utilised by the RSPCA QLD for Animal Welfare.

Are the staff employed by the RSPCA QLD?

Yes, all staff of this initiative are employed by RSPCA QLD.

Is it a door to door service?

Yes, we can pick up your pet from your home or nominated Veterinarian Clinic.

When will I receive my pet’s ashes?

Your pet’s ashes will be returned to your home or nominated veterinarian clinic, normally within 7 - 10 working days.

Is my pet cremated individually?

Yes, your pet will be cremated individually. We guarantee the return of your pet’s ashes.

How do I pay?

You can pay by credit card, applicable debit cards, upfront and via a 3 month payment plan.  Cash, direct debit and payment over the phone can be made by arrangement. You can pay your outstanding balance at any time.  There is no interest or fees charged for payment plans.
* Note however, for Payment Plans, you will not receive your products or ashes until the final payment has been made.

Payments can also be made directly to some veterinarian clinics - to find one near you, to to our Find A Vet page.

Are there a variety of packages available?

Yes, there are a number of various packages available starting from $250.  See the range here.

Are optional extras available?

Yes, optional extras are available. These can be added to your cremation service at time of ordering.  Stay tuned for our new shop which will allow you to purchase individual items at any time.  The waiting period for these is up to 21 days.

How can I order a package?

You can order a package via our website, through the call centre, Pet’s At Rest QLD Staff or your Veterinarian Clinic.

What are your office hours?

Our call centre is available 24 hours 7 days a week.
Office hours are 8.30am – 5pm Monday to Friday,  9am - 4pm Saturday & Sunday.  Our receiving service is flexible outside these hours.  Discuss your requirements with our team.

How are you contactable?

We are contactable via the following... in preferential order.
Mobile: 0437 686 999
Office:  3258 5664
Call Centre:  1300 543 543 (24/7)
Email: info@petsatrestqld.com.au

Do you charge for Sunday pick-ups?

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Yes.
Sundays, Public Holidays & After Hours can have additional charges.  Please contact us for details.

Why should I use the RSPCA Pets At Rest QLD pet cremation service?

The RSPCA is a community based charity and all proceeds of this initiative are utilised by the RSPCA for animal welfare. We are also in a unique position both to nurture over 50,000 animals in its care, but also able to support pet owners and lovers, including attending professionals such as veterinarians, who require assistance at the end of the pets life.